Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use Beamdynamo's mobile app optimization services.
Information We Collect
When you work with Beamdynamo, we collect information that helps us provide better mobile app performance optimization services. We're transparent about what we gather and why we need it.
Personal Information
- Your name and business contact details when you reach out to us
- Company information and app details you share during consultations
- Technical specifications about your mobile applications
- Communication records from emails, calls, and project discussions
- Billing and payment information for our services
Technical Data
- App performance metrics and analytics you authorize us to access
- Device and browser information from our website visits
- Usage patterns and optimization results from implemented solutions
- Server logs and debugging information when troubleshooting issues
How We Use Your Information
Everything we collect serves a specific purpose in delivering high-quality mobile app optimization services. We don't use your data for anything unrelated to your business relationship with us.
Service Delivery
We analyze your app's performance data to identify optimization opportunities and implement improvements that enhance user experience and efficiency.
Communication
We use your contact information to discuss project progress, share optimization results, and provide ongoing technical support for implemented solutions.
Quality Improvement
Performance metrics help us refine our optimization techniques and develop better solutions for future client projects while maintaining confidentiality.
Legal Compliance
We maintain records as required by Vietnamese business regulations and international data protection standards that apply to our operations.
Data Sharing and Disclosure
We don't sell your information to third parties. Period. However, there are specific situations where we might share limited data, and we want you to know exactly when and why.
When We Share Information
With Service Providers: We work with trusted partners for cloud hosting, analytics tools, and payment processing. These companies only access information necessary for their specific services and are contractually bound to protect your data.
For Legal Requirements: We may disclose information if required by Vietnamese law, court orders, or to protect our legitimate business interests in case of disputes.
Business Transfers: If Beamdynamo is acquired or merges with another company, your information would transfer as part of business assets, but privacy protections would remain in place.
Data Security Measures
We take security seriously because your business data is valuable and sensitive. Our approach combines industry-standard technical safeguards with careful operational procedures.
| Security Layer | Protection Method | Purpose |
|---|---|---|
| Data Transmission | TLS/SSL encryption | Protects information traveling between your systems and ours |
| Storage Security | AES-256 encryption | Safeguards stored data on our servers and backup systems |
| Access Control | Multi-factor authentication | Ensures only authorized team members can access client data |
| Network Security | Firewall and intrusion detection | Monitors and blocks unauthorized access attempts |
| Regular Updates | Security patches and audits | Maintains protection against emerging threats |
Your Rights and Choices
You have significant control over your personal information. Vietnamese data protection regulations, combined with our commitment to transparency, give you several important rights.
What You Can Do
- Access Your Data: Request a copy of all personal information we hold about you and your business
- Correct Inaccuracies: Update or fix any incorrect information in our records
- Delete Information: Ask us to remove your data when our business relationship ends
- Restrict Processing: Limit how we use your information while maintaining essential business records
- Data Portability: Receive your information in a structured format for transfer to other providers
- Withdraw Consent: Opt out of non-essential data uses while continuing our service relationship
How to Exercise Your Rights: Contact us at help@beamdynamo.com with your specific request. We'll respond within 15 business days and verify your identity before processing any changes. There's no charge for reasonable requests, though we may ask for clarification if requests are unclear or excessive.
Data Retention
We keep your information only as long as necessary for business purposes and legal requirements. Different types of data have different retention periods based on their purpose and regulatory obligations.
Active Projects
During active optimization projects, we maintain all relevant data to ensure quality service delivery and troubleshooting capabilities.
Completed Work
After project completion, we retain technical documentation for 3 years to provide ongoing support and warranty services.
Financial Records
Billing and payment information is kept for 7 years to comply with Vietnamese accounting and tax regulations.
Communication Logs
Email correspondence and project communications are archived for 2 years for reference and quality assurance purposes.
International Data Transfers
Some of our technology partners and cloud services operate outside Vietnam. When we transfer your data internationally, we ensure appropriate safeguards protect your information according to Vietnamese data protection standards.
We use services in Singapore, Japan, and the European Union — regions with strong data protection frameworks. All transfers are covered by contractual protections that maintain the same privacy standards you'd expect domestically.
Cookies and Website Data
Our website uses essential cookies to function properly and analytics cookies to understand how visitors find and use our content. We don't use tracking cookies for advertising purposes.
Cookie Types We Use
- Essential Cookies: Required for basic website functionality and security
- Analytics Cookies: Help us understand which content is most valuable to visitors
- Preference Cookies: Remember your settings and improve your browsing experience
You can control cookies through your browser settings, though disabling essential cookies may affect website functionality. Most browsers allow you to block specific types while keeping others active.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur in our data practices. When we make important changes, we'll notify active clients directly and post updates on our website.
Minor clarifications and formatting improvements don't require notification, but substantial changes to data collection, use, or sharing practices will be communicated clearly with reasonable advance notice.
Complaints and Concerns
If you have concerns about how we handle your personal information, please contact us directly first. We take privacy seriously and want to resolve any issues quickly and fairly.
You also have the right to file complaints with relevant Vietnamese data protection authorities if you believe we've mishandled your information or violated applicable regulations.
Privacy Questions?
For privacy-related inquiries, data requests, or concerns about how we handle your information:
Email: help@beamdynamo.com
Address: 320 Phan Đình Phùng, P. Yên Đỗ, Thành phố Pleiku, Gia Lai 600000, Vietnam
Phone: +842113781448
We respond to privacy inquiries within 5 business days and provide detailed follow-up within 15 business days.